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CODE OF CONDUCT


Part I. General provisions

Article 1. Scope of regulation

  • The Code of Conduct of A1 Consulting Sdn Bhd serves as a supplementary document outlining additional guidelines on work regulations, behavioral conduct, and company policies not covered in existing labor regulations or similar documents.
  • Any matters not specified in this Code of Conduct shall be governed by the Labor Code and other applicable legal regulations.


Article 2. Subjects of application

This Code applies to:

  • Employees of A1 Consulting Sdn Bhd who have signed a labor contract.
  • Individuals working within the company under special arrangements, whose actions may impact company assets.


Article 3. Interpretation of terms

  • HRM: The company’s timekeeping and leave management software.
  • Pantry Area: The designated resting and dining area within the company, equipped with tables, appliances, dining utensils, a refrigerator, and a microwave.
  • Employees: Individuals working at A1 Consulting Sdn Bhd under a labor contract or special contractual agreements.
  • Manager: An individual in a supervisory role, responsible for overseeing employees.

Part 2. General rules and regulations

Chapter 1. Working hours and leave

Article 4. Working hours

  • Official working days: Monday to Friday.
  • Employees may check in between 8:00 AM and 9:00 AM and must work 8 hours per day or 4 hours per shift.
  • Working hours may be adjusted based on operational needs, with prior notice to employees.
  • Employees required to work on weekends or during scheduled breaks will be granted compensatory leave at a later date.


Article 5. Annual leave

  • Employees are entitled to one day of leave per month, with a maximum accumulation of 12 days per year.
  • Unused leave from the probation period will be credited upon signing an official contract.
  • Leave requests must be submitted via the HRM system and approved by the direct manager or Director.
  • For leave of five or more days, employees must submit a request at least one week in advance.
  • In emergencies requiring same-day leave, employees must inform their direct supervisor before 8:00 AM.
  • Employees with a formal labor contract are entitled to one birthday leave day, which must be taken within their birth month.
  • Any unused leave must be utilized by March 31 of the following year.
  • Employees resigning or leaving the company will receive monetary compensation for any unused leave.


Article 6. Late arrivals, early departures, and personal leave

  • In case of lateness or unnotified absences, employees must promptly inform their direct manager and HR via the HRM system, phone call, or message.
  • Employees must obtain prior approval from the Director or their direct manager if they need to leave early or attend to personal matters during working hours.
  • Unapproved absences will be deducted at a rate of 1.5 working days and may result in disciplinary action.


Chapter II. Workplace conduct and safety

Article 7. Professional conduct

7.1 Conduct towards superiors

  • Respect leadership decisions and diligently fulfill assigned tasks.
  • Provide constructive feedback in a professional and respectful manner.


7.2 Conduct towards subordinates

  • Maintain a balance of professionalism and approachability.
  • Support subordinates in their professional and personal growth.

7.3 Conduct towards colleagues

  • Foster a culture of respect, teamwork, and cooperation.

7.4 Conduct towards clients and partners

  • Engage with respect, politeness, and professionalism.
  • Prioritize customer satisfaction and adhere to legal and ethical standards.


7.5 Conduct towards the community

  • Align company activities with community and societal interests.

Article 8. Office attire

  • Employees must wear neat, professional attire appropriate for the workplace.
  • Wearing the company uniform is required on designated occasions.
  • ID badges must be worn at all times during working hours.

Article 9. Workplace safety and hygiene

9.1. Compliance with safety regulations

  • Adhere to all rules, procedures, and policies regarding occupational safety and hygiene related to assigned tasks.
  • Before leaving their workstation, employees must clean their workspace, check, and turn off electrical and water equipment.
  • The last employee to leave the office is responsible for turning off all electrical devices, lights, and locking the doors before leaving.
  • Employees are responsible for maintaining and cleaning their assigned personal equipment.
  • Report any damaged or hazardous equipment that may cause workplace accidents or disrupt work progress to the responsible personnel immediately.
  • Strictly comply with fire prevention and safety regulations.

9.2. Proper use and maintenance of shared equipment and common areas


  • Common areas: Maintain cleanliness in the workplace, do not litter, and keep shared spaces tidy.
  • Personal workspaces: Keep personal work areas organized. Eating and drinking in the office should be limited (except during lunch breaks). Employees must be cautious to avoid spills, stains, or strong-smelling foods. Any spills on floors or office equipment must be cleaned immediately.
  • Meeting rooms: Employees must reserve meeting rooms before use, follow booking guidelines, and tidy up after meetings. This includes rearranging chairs, cleaning up, organizing cups and office supplies, and turning off all electrical devices, including TVs and lights, before leaving.
  • Pantry area: When eating or resting in the Pantry Area, employees must maintain cleanliness. Food stored in the refrigerator must be neatly organized and kept clean. Avoid spilling food, water, tea, or other liquids inside the refrigerator. When using the microwave, follow the operating instructions to prevent fire or explosions.
  • Waste disposal area: All waste must be disposed of in the designated waste collection area outside the office, following building regulations. Do not dispose of trash outside the designated area or in the sink.
  • Office space and building facilities: Properly maintain equipment and assets that belong to the office infrastructure. Ensure compliance with fire safety and fire prevention measures within the office. Keep the work environment clean, avoiding spills, littering, or improper disposal of paper and trash.
  • Asset management: Do not move, disassemble, or relocate office equipment, furniture, or assets without authorization. If relocation is necessary, all items must be returned to their original positions after use. Employees must complete the necessary registration procedures and obtain management approval before taking company assets outside the office.


Chapter III. Protection of company assets and confidentiality

Article 10. Use and protection of company assets

10.1. Use of assets

  • Employees are only allowed to use company-assigned or provided assets for work-related purposes.
  • Employees must not use any other company assets unrelated to their duties without prior approval from their manager or the Director.
  • Company assets must not be used for personal purposes under any circumstances.

10.2. Protection of assets

  • Employees are responsible for safeguarding company assets.
  • In case of loss or damage, employees must compensate for the damages in accordance with company regulations.
  • Employees are not allowed to take tools, machinery, documents, or any company assets out of the company premises without prior approval from a manager or the Director.
  • Employees are strictly prohibited from misappropriating any company assets for personal use.

Article 11. Business confidentiality

11.1. Protection of confidential information

  • During the term of their employment contract, employees must not disclose any confidential company information related to clients or suppliers to unauthorized individuals.
  • Disclosure is only permitted if explicitly authorized by the client or required by law.
  • Protecting customer information is a top priority for all employees.

11.2. Safeguarding client information

  • Employees must ensure the strict confidentiality of all information provided by clients during project execution.
  • The company has specific policies and documentation outlining definitions, confidentiality procedures, monitoring measures, security protocols, and management of sensitive information.
  • All employees are obligated to understand and comply with these confidentiality commitments.
  • Employees will be held financially and legally accountable if a breach of confidential information occurs.


Part 3. Behavior & corporate culture

Chapter 1. Workplace culture

Article 12. Job responsibilities

  • Always uphold a high sense of responsibility for assigned tasks and contribute to the company's overall operations.
  • Each individual is fully accountable for the content, outcome, and progress of their assigned work.
  • Adhere to work assignments and task arrangements as directed by the direct manager or the Director.
  • Comply with the working hours and break times as specified in the Company's Labor Regulations and Article 4 of this Code of Conduct. Do not be late or absent without prior approval or a valid reason. Employees must inform their supervisor whenever they leave their workstation or go on a business trip.


Article 13. Passion for work

  • Maintain a positive mindset when performing tasks—challenges are opportunities to showcase individual capabilities.


Article 14. Proactiveness in work

  • Take the initiative to research and understand job responsibilities without waiting for assignments from superiors.
  • Proactively seek guidance from leadership and collaborate with colleagues to enhance work efficiency.


Article 15. Creativity in work

  • Always look for optimal solutions when approaching new tasks.
  • Thoroughly analyze and evaluate any issues before execution.
  • Seek managerial approval for important matters before implementation.

Article 16. Discipline in work

  • Strictly adhere to company processes, regulations, and assigned responsibilities.
  • Follow the working hours and break times outlined in Chapter I, Part 1 of this Code of Conduct.
  • Avoid tardiness or unexcused absences—requests for leave must be submitted and approved in advance.
  • Inform supervisors before leaving the workplace or going on a business trip.

Chapter II. Standards of communication and conduct

Article 18. Standards for internal communication and conduct

Employees must adhere to communication standards that emphasize politeness, professionalism, respect, and equality.


18.1. Behavior and demeanor


  • Display professionalism and courtesy in both appearance and communication with customers and colleagues.
  • Engage with customers in a friendly and enthusiastic manner, proactively inquiring about their needs.


18.2. Appearance

  • Maintain a professional and well-groomed appearance.
  • Ensure that clothing, shoes, hairstyle, accessories, and makeup are neat and appropriate when interacting with customers.
  • Keep a friendly and warm smile throughout interactions.
  • Maintain appropriate eye contact without staring.

18.3. Gestures, expressions, and speech

  • Use polite, calm, and confident gestures while maintaining a professional demeanor.
  • Speak at a clear and audible volume, avoiding speech that is too loud or too soft.

18.4. Greeting etiquette

  • When greeting, maintain an upright posture, make appropriate eye contact, and smile warmly to show respect and goodwill.
  • Between supervisors and employees: Employees greet their superiors first, and superiors respond in kind.
  • Between colleagues: The younger employee greets the senior employee first as a sign of respect.


18.5. Meeting etiquette

  • Arrive at least 5 minutes before the scheduled meeting time. If unable to attend or running late, inform the manager or organizing committee immediately.
  • Prepare and review relevant content before the meeting begins.
  • Set phones to silent or vibrate mode. If an urgent call is necessary, step outside the meeting room to answer.
  • Do not engage in personal tasks during meetings.

Part 4. Implementation and enforcement

Article 19. Implementation

  • The Company's Code of Conduct serves as a guideline to help employees effectively apply professional standards, develop a modern and professional work ethic, and maintain cultural and respectful behavior in all environments, including work, learning,and daily interactions.
  • In the event of amendments or additions, the company will consult relevant stakeholders and officially announce the updated version via email and the Employee Handbook.