Odoo FAQ - POS
Odoo POS is a smart, user-friendly Point of Sale system designed for retail, restaurants, and service businesses. It works both online and offline, offering seamless sales management, inventory tracking, and customer loyalty tools in one integrated platform.
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The right payment provider depends on factors like your shop’s location, the type of products you sell, transaction volumes, and how your Point of Sale system is structured.
Mobile online payments, such as QR code-based transactions, are typically disabled for kiosk orders.
You can activate the ‘Customer Account’ feature, allowing customers to pre-load funds and spend them later.
Yes, editing a product while a POS session is running will automatically update the product details across the entire backend.
You can visually link tables together directly from the table management view in the POS configuration.
No, with AVCO costing in Odoo, the unit cost remains stable at delivery — it only changes when new stock is received.
Yes, Odoo POS is designed to work even without an internet connection and will sync data once you're back online.
You can plug and play supported USB barcode scanners, or configure Bluetooth scanners for tablet devices.
Yes, Odoo POS allows you to split orders and accept different payments for the same table or transaction.
You can set up point-based or reward-based loyalty programs to automatically track and reward repeat customers.
Yes, Odoo POS provides a simple interface to process refunds either partially or fully, directly from the POS screen.
You can operate several POS locations under one database and customize each shop's settings individually.
Odoo POS works with most standard hardware, including receipt printers, cash drawers, payment terminals, and scanners.
You can assign region-specific tax rules, and the POS will automatically apply the correct tax during sales.
Yes, you can configure your POS to accept different currencies and even show them side by side during checkout.
You can create promotional pricing rules and manual discounts directly at checkout to boost sales and clear stock.
Absolutely — you can configure Odoo POS to send orders automatically to kitchen printers while customers receive standard receipts.
Using role-based access control, you can define what each employee can see or do within the POS system.
Yes, you can activate a tipping option so customers can easily add gratuities during payment.
Yes, Odoo POS allows payment with issued gift cards or preloaded store credits through the ‘Customer Account’ module.
Every sale made through POS is instantly reflected in your inventory levels, ensuring real-time stock tracking.
The POS will continue processing locally, and once the connection is restored, it will automatically sync with the server.
Yes, you can tailor logos, receipt templates, themes, and even product layouts to match your brand image.
Odoo POS supports mixed payments — customers can split a bill between cash, card, and other methods in one checkout.
You can set up advance deposit features by linking POS to your Sales or Booking apps, allowing partial upfront payments.